General Policy
For customers in the United States, we offer a 14 day return policy, which means you have 14 days after receiving your item(s) to request a return. Please note that we currently do not accept returns from customers outside the United States.To be eligible for a return, the item must be in its original packaging, unused and undamaged, and include any accessories that were shipped. You must have the original receipt or proof of purchase.
How to Start a Return
To start a return, you can contact us at hello@vivarashop.co.
If your return is accepted and confirmed via email, please ship the products back using a trackable shipping method. Items sent back to us without first requesting a return via email will not be accepted.We do not assume responsibility for reimbursement or compensation if a package is lost, stolen, or mishandled. We reserve the right to refuse the return of any merchandise that does not meet our return requirements.
Damages and Other Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchange
The fastest way to ensure you get what you want is to make a separate purchase for the new item, then initiate a return request for the item you have.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@vivarashop.co.